Illopa Storage Bench in Oak Nelson Snowy Oak

30-Day Return Window

You have the right to return most purchased items within 30 days of delivery for either a refund or store credit.

Condition for Returns

To be eligible for a return, the item must be in the same condition that you received it, unused, and in its original packaging.

Return Shipping Costs

If the item is damaged or faulty upon arrival, we will cover the cost of return shipping and offer a replacement or a full refund at no extra charge.

Return shipping costs may apply for other returns.

Exceptions

Please note that made-to-order items are not eligible for returns or refunds due to their custom nature.

Initiating a Return

To initiate a return, please contact our customer service team with your order details. We will guide you through the steps to process your return efficiently.

We strive to make your shopping experience as seamless as possible and are here to assist you with any concerns regarding our return policy.

Free Shipping on Orders Over £100

All orders exceeding £100 automatically qualify for FREE shipping. No additional actions are required from your end; free shipping will be applied at checkout.

Flat Rate Shipping for Orders Under £100

For orders less than £100, we offer a flat shipping rate of £9.99.

Checkout Process

If your order does not qualify for free shipping, the associated shipping cost of £9.99 will be clearly displayed in your shopping cart and at the final checkout page. This way, you'll know exactly what you're paying for before finalizing your order.

Additional Information

Please ensure your shipping address is accurate to avoid
delays.

If you have any questions regarding our shipping policy or
need assistance with your order, please don't hesitate to contact us.

Thank you for choosing us, and we look forward to serving you!

Limited Shipping Scope

Currently, our shipping services are operating in the territory of the United Kingdom. We are currently unable to directly ship orders to locations outside the UK.

Arranging Your Own Shipping Provider

If you are located within the EU or another international destination, you are welcome to place an order. However, you will need to arrange for a shipping provider to transport your order from the UK to your specific location.

How It Works

Place Your Order: You can complete your purchase through our website. The order will be processed for delivery within the UK.

Select a Shipping Provider: You will need to engage a shipping provider who can collect the package from our UK address and deliver it to you.

Coordinate Collection: Inform us of your selected shipping provider's details, and we will prepare your order for collection.

Responsibility and Costs

All shipping arrangements, costs, and any associated responsibilities beyond the UK territory will be solely managed and borne by you, the customer.

Assistance

While we are unable to directly facilitate international shipping, our team is here to assist with any information or coordination required from our end for the handover to your chosen shipping provider.

Thank you for your understanding, and we look forward to serving our EU and international customers as best as we can within these constraints.